As of July 1st, 2008, support for campus computer labs is being moved from Instructional Technology to the Technical Support group.

Mike Rivera has been hired as the Manager of Computer Labs and ResNet. Mike has been working with the Instructional Technology team since January as a contractor, doing Lab support. We fully expect the high standards of service to continue now that Mike is joining UPS as a full time employee. Congrats, Mike.

From now on, all support calls for Computer Labs, including both general access labs and academic labs, will now be routed through the HelpDesk at extension 8585.

Instructional Technology staff will no longer handle calls or support for these labs. Instructional Technology is still responsible for academic software licensing and the purchasing of enterprise level academic software, e.g. Blackboard, SPSS, though the usual budget process.

The UPS Office of Information Services is being renamed Technology Services.

A name change was proposed by new CTO Molly Tamarkin to better reflect the mission and place of technology services for the University. Several names were proposed, debated, and voted on by the OIS staff, who chose the new name Technology Services.

The name changed has been approved by the President’s Cabinet and will be implemented in documents and signage over the course of the Summer.

Here are the extended Tech Center hours in Collins Memorial Library 018 for Reading Period and Finals week:

Reading Period

Weekend

Finals Week

Extended Library hours schedule is here.

The Instructional Technology group is proud to acknowledge our part in both of the front page stories in today’s edition of The Trail.

The Trail’s Best of Special Edition has awarded Best Event of the year to the visit of Senator Hillary Clinton, who spoke at the UPS Field House on February 8th. IT Staff member Walter Andrews was an instrumental part of the negotiations to bring Senator Clinton to campus and coordinated the audio-visual media needs for the event. Bravo, Walter!

We are also proud of our connection with the Trail’s other front page Best of the 2007-2008 academic year: Best Place to Have Sex on Campus. Though the number one item was the baseball dugout, the Media Carrels in the Library followed up.

The Media Services arm of Instructional Technology purchase and maintain the media equipment in these carrels and we are gratified to know students have found multiple uses for them. If there is anything we can do to make this equipment more conducive for widespread use, please send us some Feedback.

Recently, the OIS Network team expanded the coverage of the wireless network to all classrooms on the second and third floor of Jones Hall. The entire building should now have wireless access to the network.

With the expansion of wireless in Wyatt Hall over the Spring break, the two largest classroom buildings with only partial coverage now have complete coverage.  All classroom and lab spaces in all academic buildings are now fully covered, except for the remaining partial coverage in Kittredge and Music.

Please see the OIS Wireless page for wireless coverage information.