As of July 1st, 2008, support for campus computer labs is being moved from Instructional Technology to the Technical Support group.
Mike Rivera has been hired as the Manager of Computer Labs and ResNet. Mike has been working with the Instructional Technology team since January as a contractor, doing Lab support. We fully expect the high standards of service to continue now that Mike is joining UPS as a full time employee. Congrats, Mike.
From now on, all support calls for Computer Labs, including both general access labs and academic labs, will now be routed through the HelpDesk at extension 8585.
Instructional Technology staff will no longer be handling the direct support for these labs. Instructional Technology is still responsible for academic software licensing and the purchasing of enterprise level academic software, e.g. Blackboard, SPSS, through the usual budget process.