You might see this message when you try to open a PDF through Blackboard.
Don’t worry, the file you are trying to open is not actually damaged.
This error message is misleading, the file is not actually damaged. The error message appears on some computers and not on others — it has nothing to do with the file itself. It tends to happen on larger files.
The HelpDesk is aware of the problem and is working to fix it. It is caused by a conflict with Microsoft updates that effects the way browsers open PDF files in Adobe Acrobat Reader version 8.
The Fix:
Campus lab computers have been upgraded to Adobe Reader version 9, which fixes this.You can do this on your own computer by visiting the Adobe website.
If you find this error on a lab computer, call the HelpDesk at x8585.
The Workaround:
The workaround to this is to SAVE the file to your computer instead of trying to open it inside the browser. Do this:
- Right mouse click the link that is the title of the file you want to open.
- Choose Save link as from the menu and save the file to your desktop as an Adobe Acrobat Document.